Friday, September 11, 2009

Cobra, a nice Snake...

As many of you know, back when we had the Talk Hunting Anniversary Northern Campout, when CamoGirl was getting ready to shoot her competition she found that her sight was broken. She pulled her bow out of her case and it was minus the sight! Upon inspection, we found that the lower jaw on the main arm was broken off! A little (a lot) electrical tape and a little luck…and CamoGirl’s skill with her bow… and she was on target and actually won! I usually carry a spare sight in my bow kit (identical to her sight) but another shooter had recently run into problems and I had given him my sight then promptly forgot I was short a backup…

Well, her bow sight was a Cobra Archery Bantam. Since she now needed a new sight and I was working at Bass Pro for Mossy Oak the next weekend, I picked her up a new Cobra Sniper sight which she really liked. I liked the all metal arms and the small details (like vertical/horizontal adjustment marks) in an very affordable sight. However, while I was setting up the new sight and adjusting the first pin, the fiber optic broke at the glue point of the pin. At this point I’m thinking a black cloud is following me around with getting a sight working for her. I figured, no problem right now, she’s not going to be hunting past 30 yards and she can do just fine with 2 pins. I’ll order a new pin later. I get the other two pins set and start to tune the sight to her previous specs for a starting point when I notice the vertical adjustment clamp is not tight and doesn’t seem to want to tighten…hmmmm. I pulled the sight apart and found that the nut is only being held on by the locking ring built into it. The bolt threads are not contacting the matching threads in the nut. ….The cloud is getting darker… Easy fix, I grab a new nut out of my tool box and a new bolt and we’re good. I hope.

The cloud has left the area! The sight is working great and the Sniper design gets more light to the pins with longer fibers and CamoGirl is stacking arrows in no time!

Now, it’s time to get a hold of Cobra Archery and find out if there is a warrantee (wish) on the Bantam sight and if I can buy a new pin for the Sniper sight. I gave them a call and spoke to Marie Higgins in their warrantee customer service department. When I explained what the problem was to Marie she immediately told me that she would get a new support arm out to me and a new pin. She even talked to a service manager while I was on the phone about the problem with the bolt/nut and found that they had one other complaint of the same problem. They would include a new bolt/nut if I wanted (I declined). She even threw in a new hat for CamoGirl. I called Marie just before the holiday break so imagine my surprise to find a package from Cobra Archery at my door when we got back from up north. A new arm, a new pin and a very nice waxed canvas Cobra Hat! That is the type of service we all hope for.

So, thanks to Cobra Archery and Marie, CamoGirl is back out practicing for deer season. I could only wish all service calls ended so well.

1 comment:

Carrie said...

Very cool that they were so customer oriented.
Love the blog entries, keep up the good work!